Mediation is one of the tools used during Conflict Resolution. It helps resolve conflicts in the workplace by giving employees the opportunity to discuss their concerns through open, controlled communication. For Mediation to be effective, it should be managed by an impartial and professionally trained Mediator. Who benefits from Mediation?
All parties involved in the conflict can benefit. Benefits include - Greater staff satisfaction
- Improved productivity in the workplace
- Reduced risk of litigation
- Maintaining experienced staff
When to use Mediation?
Mediation is beneficial when – 1. Internal processes and communication have not satisfactorily addressed the problem; or
2. An investigation has been completed and has identified the need for Mediation to resolve ongoing issues in the workplace. | Mediation is an involved process and requires a trained mediator to help everyone find a mutually beneficial solution. There are 7 generic steps – Stage 1: Preliminary conference. The mediator meets with the parties to discuss concerns, expectations, and needs.
Stage 2: Mediator's Opening Statement. The mediator explains the purpose and for the mediation.
Stage 3: Opening Statements. Each party outlines the dispute, identifies how they have been affected by it, and presents some general ideas about resolving it.
Stage 4: Open Discussion. The mediator assists the parties to communicate directly. At this stage, the issues will be highlighted and addressed in full.
Stage 5: Private Session. The private session is a chance for each party to meet privately with the mediator to discuss their position, and any new ideas for settlement. The mediator may meet with each side just once, or several times, as needed. These private meetings are considered the crux of mediation.
Stage 6: Joint Negotiation. After private sessions, the mediator will bring the parties back together to negotiate directly.
Stage 7: Agreement, Resolution and Closure. This is the end of the mediation. If an agreement has been reached, the mediator will commit the terms of the agreement to paper. If no agreement has been reached, the mediator will advise everyone of their options, such as meeting again later or conducting a formal review / investigation. | 
