We have designed practical training to empower staff to deal with day to day ethical dilemmas and a range of difficult situations. Our training programs include: - Code of Conduct
- Managing Unreasonable Client Conduct
- Managing a Misconduct Complaint
- Practical Workplace Investigation Skills
- Strategic Communication Skills
- Negotiation Skills
Our experienced Training Developers can tailor our existing programs or develop new ones to suit the needs of particular organisations. We also have the capacity and capability to providing training workshops to address workplace ethics.
Ashdale offers training programs in:
Code of Conduct
Having staff who are fully aware of their obligations ensures that there is no confusion over expectations from you or their colleagues regarding their conduct in the workplace.
Managing Unreasonable Client Conduct
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The aim of this workshop is to: - equip you with the skills to effectively identify unreasonable clients;
- develop strategies and best practice to manage the complaint process where unreasonable conduct is a factor; and
- provide you with the skills needed to manage unreasonable client conduct if it does occur.
Managing a Misconduct Complaint
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This workshop shows you how to navigate the complaint management process and arrive at a fair an impartial conclusion. Participants will leave the workshop with new skills, document templates and best practice tips for review and implementation in their own organisation. | Practical Workplace Investigation Skills
This workshop shows you how to navigate the complaint management process and arrive at a fair and impartial conclusion. Participants will leave the workshop with new skills, document templates and best practice tips for review and implementation in their own organisation.
Ethical Decision Making for Frontline Managers
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Learn how to identify the differences between operational issues and ethical dilemmas, and how to apply ethical decision making tools in your workplace.
Ethical Decision Making for Senior Executives
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Discuss your organisation’s ethical issues in a confidential setting under the guidance of experts in the field of Philosophy, Business and Ethics. Participants are introduced to the various levels, dimensions and perspectives of ethics and given the tools to implement ethical decision making within their organisation. Ashdale’s experienced facilitators include former Crime and Misconduct Commission (CMC) and Queensland Police Service (QPS) personnel. Strategic Communication Skills
The Strategic Communication Skills workshop identifies a range of workplace relevant communications techniques which can be easily applied in any work environment or any interactive event. Effective communicators can - minimise an organisation’s exposure to harmful workplace incidents including:
- negative workplace behaviours,
- internal and external complaints, and
- negative client expectations/experiences; and
- potentially protect an organisation from unnecessary expense and litigation.
Negotiation Skills
This workshop is designed to improve the participant’s negotiation skills, with a strong focus on workplace negotiations. | 
